Help Topics and Contact Us

Get in touch with Client Services or Employer Services

Do you still have a question or couldn't find what you were looking for? Give us a call or send us an email.

The menu options for the Client Services telephone line are:

  • A member who is not receiving a pension payment, press 1
  • A pensioner  or survivor receiving a monthly pension payment, press 2 
  • An OMERS employer administrator, press 3.
  • Calling about a Marriage breakdown, press  4.
  • Calling for the OMERS address or fax number, press 5
  • Pour le service en français veuillez appuyer sur le 9.

The menu options for the Employer Services telephone line are:

  • For Zone 1, press 1.
  • For Zone 2, press 2.
  • If you do not know which zone your group is in, press 0 or remain on the line.
  • Pour le service en français appuyer sur le 9.

Call Client Services

Monday to Friday, 8 a.m. - 5 p.m.
Phone: +1 416.369.2444
Toll-free: +1 800.387.0813

Call Employer Services

Monday to Friday, 8 a.m. - 5 p.m.
Phone: +1 416.350.6750
Toll-free: +1 833.884.0389

Teletypewriter (TTY)

Fax us

Fax: +1 416.369.9704
Toll-free: +1 877.369.9704

Key OMERS locations

OMERS has moved

Our new head office is located approximately three blocks north of Union Station on the north-west corner of Adelaide and Sheppard St. If you sent mail to our old address it will automatically be forwarded to the new location.

You do not need to resend. We look forward to connecting with you from our new location.  
Find additional OMERS locations